Support & Help
Submit a Support Ticket
How to get help from the OpenCloud support team by submitting a ticket.
Submit a Support Ticket
Navigate to Support to submit a ticket.
When to Submit
- Application won't deploy or start
- Domain access issues
- Performance problems
- Payment or billing issues
- Refund requests
- Login problems
- Anything else not working as expected
How to Submit
- Open the Support page
- Click Create Ticket
- Choose a category (Account Access, Application Issues, Domain Issues, Billing, etc.)
- Link the affected item (optional — select the app, resource, or project)
- Describe the problem:
- What you were trying to do
- What happened instead
- Any error messages you saw
- When it started happening
- Click Submit
Tips for Faster Resolution
- Choose the right category — this routes your ticket to the right team
- Link the affected item — helps support find the issue quickly
- Include error messages — copy the exact text or take a screenshot
- Check logs first — the answer might be in your application logs
- Be specific — "n8n shows error 500 after restart" is better than "my app is broken"
After Submission
- You'll receive a confirmation notification
- The support team reviews your ticket
- You can track the status of your ticket